SHIPPING INFORMATION

Target Range ships eligible products across Canada and the USA using trusted carriers, including Canada Post, UPS, Purolator, and GLS.

We understand the importance of receiving your order promptly and work to process and ship orders as quickly as possible.

If you need assistance with an existing order, please use the (?) Help button at the bottom of the website and our team will get back to you.

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?

Yes. Target Range offers free shipping on orders over $499 before tax.

Please note that remote or extended delivery areas, oversized packages, and certain products may be subject to additional shipping charges. If additional charges apply, our shipping team will contact you before proceeding.

If you have questions about whether your order qualifies for free shipping, please contact us. Some exclusions may apply.

How are shipping rates calculated for orders under $499?

Shipping rates are determined based on several factors, including package weight, destination, distance, and accessibility.

Generally, heavier packages and deliveries to locations that are farther away or more difficult to access may have higher shipping costs. Shipping charges are calculated according to the applicable rates established by the selected carrier.

Customers in remote or extended delivery areas may be contacted if additional shipping charges apply.

How long does it take for my order to ship?

Most orders are processed and shipped within 1–5 business days. Certain orders may require additional processing time.

Restricted firearms:
Orders containing a restricted firearm may require additional processing while the applicable transfer authorization is obtained from the Chief Firearms Officer (CFO) of the relevant province or territory. Processing times can vary and are outside Target Range’s control. The order will be shipped as promptly as possible once the required authorization has been received.

Non-restricted firearms:
Orders containing a non-restricted firearm may require a reference number or other applicable verification before shipment. These orders may take approximately 1–7 business days to process.

Incorrect information:
If information provided with your order is incomplete or incorrect, including billing information, shipping information, PAL information, date of birth, or other required details, we may contact you for clarification before shipping.

Sales and promotional periods:
During major sales events or periods of unusually high order volume, processing times may be longer than normal.

Can I cancel an order before it ships?

Our goal is to process orders as quickly as possible. As a result, we may not be able to cancel an order once processing has begun.

• For orders placed outside regular operating hours, please use the (?) Help button to submit a cancellation request. We will make reasonable efforts to stop the order before processing or shipment.
• Orders containing firearms may require additional processing and regulatory procedures. If a cancellation is accepted while an order is being processed, a 10% restocking fee may apply, where permitted.
• Orders that have already shipped may not be cancelled through our order-processing system. Please contact us for instructions regarding any eligible return.

Can I add additional items to an existing order?

No. We are generally unable to add products to an order after it has been placed.

If you require additional products, you may need to place a separate order.

How are firearms and ammunition shipped? Can they be shipped together?

Firearms and ammunition are shipped in accordance with applicable laws and carrier requirements and are packaged discreetly without unnecessary identifying markings.

Firearms and ammunition cannot be shipped together in the same package.

If your order contains both:

• Your order may be divided into multiple packages.
• Separate tracking information may be provided for each shipment.
• Firearms and ammunition may be shipped using different carriers depending on the product and applicable carrier requirements.
• Firearms may ship separately and later than the remainder of your order because of additional verification and regulatory requirements.

Can I choose the courier?

Courier selection depends on the products in your order, your delivery address, and applicable carrier requirements.

• Firearms and certain other regulated products may require a specific carrier or service.
• Ammunition, powder, and primers may have specific carrier and destination requirements.
• Some rural or remote locations may have limited carrier options.
• Orders containing multiple regulated product types may be divided between different carriers.
• Target Range reserves the right to change the selected carrier when required to comply with applicable laws, regulations, or carrier policies.

If the courier selected at checkout cannot service your order, our shipping team may select an appropriate alternative.

Can I ship my order to any address?

Some restrictions may apply depending on the product.

General merchandise:
Eligible merchandise may generally be shipped to the address provided at checkout.

Ammunition and non-restricted firearms:
Additional address verification may be required. If the shipping address differs significantly from the address associated with required licensing or verification information, we may contact you before shipping.

Restricted firearms:
Restricted firearms are subject to additional address and licensing requirements. The delivery address must meet all applicable legal and regulatory requirements. If the address provided does not meet those requirements, we will contact you before shipping.

Do you offer guaranteed delivery times?

No. Target Range does not guarantee delivery dates or transit times unless expressly stated otherwise.

Once an order has been transferred to the carrier, delivery timing is determined by the carrier and may be affected by weather, transportation delays, service interruptions, remote delivery conditions, or other circumstances beyond our control.

Any delivery dates or estimates provided by a carrier should be considered estimates only.

Can you ship to remote locations?

We ship to many remote and rural locations; however, carrier availability varies by destination.

We recommend confirming with the applicable carrier that your address is serviceable before placing an order.

If an order is returned to Target Range because the carrier cannot deliver to the provided address, additional shipping charges may apply for reshipment. Original shipping charges may not be refundable in such circumstances.

I received a tracking number, but there is no tracking information. What happened?

Shipping confirmation emails may be sent once your order has been packed and prepared for carrier pickup. Your tracking number may therefore become available before the carrier has physically scanned the package.

Please allow up to 1 business day for tracking information to appear or update.

If there is still no tracking information after one full business day, please contact us and we will be happy to investigate.

Will my package be left at my door?

Orders containing firearms and/or ammunition may require a signature upon delivery in accordance with applicable laws, regulations, and carrier requirements.

If nobody is available to receive and sign for the package, the carrier may redirect it to a nearby depot or pickup location where it can be collected in accordance with the carrier’s procedures.

My tracking information has not changed for several days. What should I do?

It is not unusual for tracking information to remain unchanged for a period of time while a package is moving through the carrier’s network.

Transit times can vary depending on your location, the carrier, weather, volume, and other circumstances.

If your shipment appears to have been delayed beyond a reasonable delivery period, please contact us at [email protected] and we will follow up with the carrier where appropriate.

My package was returned to sender. What happens now?

If your package has been returned to Target Range and you would like it reshipped, please contact us using the (?) Help button or by email.

Depending on the reason for the return:

• Additional shipping charges may apply for reshipment.
• Incorrect or incomplete addresses may result in additional shipping costs.
• Unclaimed packages may be subject to applicable shipping or handling charges.
• If you do not wish to have the order reshipped, eligible merchandise may be refunded once it has been received and inspected.

Additional restrictions may apply to regulated products.

What happens if my package is lost in transit?

Although uncommon, packages can occasionally be delayed or lost while in transit.

If you believe your package has been lost, please contact [email protected] with your order number and tracking information. We will work with the carrier to investigate the shipment.

Standard carrier liability may be limited. Where available and applicable, additional third-party shipping insurance may provide coverage beyond the carrier’s standard liability.

If an investigation confirms that a shipment has been lost, any refund or replacement will be handled according to the applicable carrier coverage, insurance purchased, and the terms of our shipping policy.

Do you ship to the United States?

Yes. Target Range can also ship some products to the United States.

THIRD-PARTY SHIPPING INSURANCE

Target Range recommends considering shipping insurance for eligible orders.

Once a package leaves our facility, it is in the possession of the shipping carrier. Although the vast majority of orders arrive safely, shipments can occasionally be lost, damaged, delayed, or returned unexpectedly.

Standard carrier liability may be limited. Additional third-party shipping insurance, where available, may provide coverage for the eligible value of your order beyond the carrier’s standard liability.

Depending on the applicable insurance terms, coverage may include the cost of eligible merchandise and, in certain circumstances, costs associated with reshipping a qualifying order that is returned to our facility.

Shipping insurance is an optional service unless otherwise stated at checkout. Coverage is subject to the insurer’s terms, conditions, exclusions, limits, and claims procedures.

If you choose to purchase shipping insurance, we recommend keeping your order confirmation, tracking information, and any documentation relating to the shipment until your order has been successfully delivered.

Target Range will make reasonable efforts to assist with carrier and insurance claims when appropriate; however, claim decisions are ultimately subject to the applicable carrier and/or insurance provider’s terms.

For questions regarding shipping, please contact:
Email: [email protected]